By Light Professional IT Services

  • Program Support Specialist

    Job Locations US-ND-Bismarck
    Job ID
    # of Openings
    Job Function
    Information Technology
    Minimum Clearance
  • Overview

    Metova Federal is seeking a qualified, trained and capable individual to serve as the State-NG HR Program Support Specialist (PSS) to work in Bismarck, North Dakota. This individual will provide employer support to Soldiers, Airmen and their families within the state, using broad-based knowledge, experience and skills in the areas of military personnel and human resource matters, especially as they relate to balancing civilian employment with military service in the National Guard. The State PSS will represent the National Guard Bureau’s interests through the state Adjutants General’s office, in cooperation with the state’s ESGR leadership, by supporting the Government’s management, oversight, guidance and support of State ESGR Committee programs.


    • The Program Support Specialist (PSS), in the furtherance of NGB’s interests of developing a supportive employer environment, shall perform the following tasks, which include but are not limited to:
    • Provide support to the Adjutants General in the area of Employer Support, in concert with the State ESGR Field Committee, in the form of administrative, counseling, training and coordination expertise.
    • Act as the POC for planning activities and referrals for employment. Coordinate the availability of local, state and federal employment resources available, and actively refer service members. Provide instruction to National Guard members and their families on topics including job search strategies, resume writing and interviewing techniques.
    • Keep the Adjutant General and his/her staff apprised of State ESGR Field Committee activities and advise and assist the State J1/J5/J9 concerning support and assistance for ESGR programs. Provide support to the State ESGR committee to assist with liaison between national and state ESGR officials. Analyze the assigned state’s ESGR program to optimize benefits to service members, and follow ESGR HQ policies, guidance and accreditation standards. Assist local ESGR volunteer network with execution of conferences and meetings, as well as volunteer recruitment.
    • Gather and analyze employer support issues to include Civilian Employment Information (CEI). Serve as the State focal point for employer support issues to include CEI interpretation, analysis and best practices for achieving registration standards.
    • Assist in the preparation of a marketing plan for taking Employer Support programs to the Guard and Reserve community within the State, to include Employer Outreach plans.
    • Develop, plan and conduct training regarding employer outreach programs for individuals or groups, in coordination with state ESGR Committee. Assist with the establishment and maintenance of liaison with employers of Reserve Component (RC) military members.
    • Conduct briefings and education trainings on ESGR, USERRA, employment referrals and CEI compliance/registration programs at the appropriate levels. Coordinate with ESGR supporting offices and other agencies to ensure the availability of materials for briefings and training.
    • Utilize NGB Joint Services Support (JSS) portal as assistance to service members and family. The portal shall be the primary means of reporting activities, tasking and email campaigns.

    Required Experience/Qualifications

    • Civilian Education: An associate’s degree is desired or equivalent life/work experience in a related field.
    • Proficiency in using various DoD approved software to include preparing Microsoft Office (Word, Excel, and PowerPoint) documents and communicating via E-mail using Outlook.
    • Skill in establishing and maintaining effective working relationships using tact and diplomacy in interacting with Reserve Component members, employers, volunteers, and other contractor personnel.
    • Good interpersonal communication skills shall be demonstrated.
    • Experience in making oral presentations to various size groups.
    • Shall have the ability to gather information, make recommendations for program improvement, synthesize information, and provide communication (orally and written).
    • Shall have a current and valid driver’s license.
    • Shall have ability to pass a NACI.

    Preferred Experience/Qualifications

    • Military experience is desired but not required: A broad knowledge, experience, and skills in the areas of military personnel, and human resources, especially as they relate to balancing civilian life with military service.
    • Additionally, the contract employee must demonstrate a working knowledge of all Employer Support Program activities and services.

    Special Requirements/Security Clearance

    • Shall have ability to pass a NACI.

    Physical Demands

    • Employee needs to be able to sit at a workstation for extended periods; use hand(s) to handle or feel objects, tools, or controls; reach with hands and arms; talk and hear.
    • Most positions require ability to work on desktop or laptop computer for extended periods of time reading, reviewing/analyzing information, and providing recommendations, summaries and/or reports in written format.
    • Must be able to effectively communicate with others verbally and in writing.
    • Employee may be required to occasionally lift and/or move moderate amounts of weight, typically less than 20 pounds.
    • Regular and predictable attendance is essential.


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