Metova, a By Light Company, is hiring a Help Desk Specialist III to join our team. This position will provide Tier 2 support to sustain Air Force Cyber Vulnerability Assessment/Hunter (CVA/H) Weapon System (WS).
Perform initial tickets troubleshooting and documenting steps to resolve incidents in accordance with operational guidance via phone calls and/or ServiceNow queue and escalates issues to Tier 3 support as needed
Records and reports concerning network operations and maintenance
Troubleshoots network performance issues and analyzes network traffic
Monitor and perform health checks on multiple perimeter security devices
Performs recurring maintenance activities such as device reboots on perimeter devices and Implementing firewall routing rules and policies
Maintains smooth operation of multi-user computer systems, including coordination with network engineers
Monitors and manages system resources, including CPU usage, disk usage, and response times to maintain operating efficiency
Performs systems security administration functions, including creating user profiles and accounts
Interacts with users and evaluates vendor products. Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery
Develops and monitors policies and standards for allocation related to the use of computing resources
Frequent use and application of technical standards, principles and theories
Works under general supervision, providing solutions to technical problems of moderate scope/complexity
Hands-on experience entering, processing, and resolving service tickets
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At Metova, our employees are our most valuable asset. Metova is for professional people who want to exceed. Metova is designed around team members who want to make a difference in shaping the company’s future and who can expect fair rewards for doing superior work. Taking care of people is our number one initiative to ensure success.
Metova is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, or veteran status.