By Light HQ

IT Desktop Support Technician

Job Locations US-HI-Schofield Barracks
Job ID
# of Openings
Job Function
IT Support


Phacil, a By Light company, is hiring a Desktop Support Technician to join our team providing Tier 1 and 2 desktop support to end users.


  • Maintain local Windows PCs and laptops to include maintenance, imaging and configuration.
  • Desktop Application Support such as MS Office, email and other user applications.
  • Maintain printers and other peripheral devices.
  • Network troubleshooting and diagnostics
  • Maintain wireless connectivity with workstations, laptops, Cell phones, BlackBerrys and Hotspots
  • Inventory management
  • Perform Audio/Visual installations to include scheduling and facilitation of Video Teleconferences
  • Maintain Working relations with outside agencies, brigades, HQ and companies

Required Experience/Qualifications

  • High School plus technical schooling and up to 5 years of relevant experience
  • Security+ Certificate required
  • Desktop Application Support
  • Maintain local Windows 10 workstations and laptops
  • Network troubleshooting and diagnostics
  • Knowledge of wireless networking
  • Maintain printers and other peripheral devices.

Preferred Experience/Qualifications

  • Knowledge of VTC technologies

Special Requirements/Security Clearance

  • Secret clearance
  • Position requires proof of Covid-19 full vaccination status or qualified exemptions

Physical Demands

  • Ability to lift 25 pounds

#seits #helpdesk


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